Rearchitecting Patient Access and Care for Safety-Net Hospitals

Discover how NYC Health + Hospitals and Cook County Health are rearchitecting patient access to overcome ED overcrowding, understaffing, and Medicaid reimbursement shortfalls. This case study explores how eVisit’s virtual care platform delivers 24/7 virtual urgent care and behavioral health services to vulnerable and unhoused populations in over 200 languages. By integrating digital health solutions with EHR workflows, these safety-net hospitals have reduced unnecessary ambulance transports and achieved average wait times under 5 minutes.