No More Point Solutions: Why Health Systems are Prioritizing Enterprise Platforms

For large healthcare delivery systems, the digital care innovation era of the last five years has left behind a complex legacy: a sprawling, disconnected web of digital health tools. While niche applications once promised agility, they have matured into a primary source of operational friction. 

Today, the strategic priority has shifted. Health system leadership is moving aggressively away from the “best-of-breed” point solution model in favor of a unified enterprise strategy for digital care. 

Here is why the move toward a single platform is no longer a luxury, but a clinical and financial necessity.

Solving the “Toggle Tax” and Clinician Cognitive Load

From the CMIO’s perspective, the primary enemy is friction. Every time a clinician is forced to stop what they’re doing and interact with another standalone app, they pay a “toggle tax.” This fragmentation disrupts clinical workflows and contributes significantly to physician burnout.

An enterprise strategy replaces these disparate silos with a unified workflow. When digital care and/or virtual appointments are integrated into the system’s core infrastructure, it ceases to be a “separate task” and becomes a standard modality of care. For the CMIO, this means better data integrity; for the clinician, it means a single source of truth for patient information.

Eliminating Technical Debt and Security Risk

For the CIO, managing 15 different digital health vendors is a recipe for escalating technical debt. Each point solution requires:

• Unique Security Reviews: Every vendor represents a potential vulnerability in the attack surface.
• Custom API Maintenance: Keeping dozens of disparate integrations functional during EHR updates is an IT nightmare.
• Redundant Costs: The cumulative “per-member, per-month” fees of niche vendors often far exceed the cost of a single enterprise platform.

By consolidating into a platform-based architecture, IT departments can shift their focus from “keeping the lights on” for a dozen apps to optimizing a single, scalable digital care engine.

Creating a Frictionless Patient Journey

Patients do not view their health in “points.” They don’t want a separate login for their post surgical follow-up and another for their primary care follow-up. An enterprise approach allows a health system to build consistent digital front doors. Whether a patient is checking in for a routine virtual visit or managing a chronic condition, the experience remains cohesive, branded, and intuitive.

The Strategic Pivot

At eVisit, we’ve seen this transition firsthand. The most resilient health systems are those that view digital care not as a collection of features, but as core enterprise infrastructure. The goal for 2026 is clear: simplify the tech stack (aka no more point solutions), unify the clinical experience, and reclaim the digital roadmap. By moving toward a single enterprise strategy, CIOs and CMIOs aren’t just cutting costs—they are building a foundation for care that is actually sustainable.