Why Health Systems Choose eVisit: 12 KLAS 2026 Customer Testimonials from Virtual Care Leaders

In the rapidly evolving landscape of digital care, healthcare leaders need more than just marketing promises; they need proven performance. As virtual care becomes a permanent cornerstone of modern care delivery, the 2026 KLAS Research reports offer an unbiased look into the platforms driving clinical and operational success. This year, eVisit stands out again earning high marks for its scalability, provider experience, and enterprise-grade reliability.

To help understand why several of the most progressive care delivery systems in the world and leading healthcare innovators are choosing the eVisit platform to rearchitect care delivery, we have gathered 12 anonymous customer testimonials straight from the KLAS research process. By interviewing verified users through a rigorous and transparent methodology, KLAS provides an unvarnished view of how eVisit performs in high-stakes environments.

Let’s take a look:

Virtual Care Product Experience & Usability

“I like the creativity around the vendor trying to bring other use cases to us and thinking through how something might work for us, and I don’t feel like they are pushing. I really can’t think of any improvements I would like to see.”

– COO | Dec. 2025

“The eVisit platform is easy to use, and patients appreciate the reminders that populate for any upcoming appointments.”

– Manager | Jan. 2026

“eVisit gives me all the data I could want, and I do as much as I can with it, and then I’m holding onto all this stuff. That is more on our organization’s side. We are trying to figure the piece out. I can go in and pull whatever I want in real time, and eVisit pushes things to me very frequently. And if I have questions on how other health systems are doing things, our customer success manager is always very responsive and tells us what other systems are doing or pulling. So all of us are very open around allowing the other sites to know where we found success, where we found some struggles, how we are doing things, and how we are measuring things. It is very nice to have that resource around other organizations that are much more mature in their data and outcomes than we are to help me better understand how to give information to my executives.”

– Director | Nov. 2025

Customer Experience & Partnership

“eVisit’s platform works really consistently, and there are no surprises for me. I can count on it working the same all the time. And the best thing I like about eVisit is the support that I get. When I need something from them, they respond very quickly. We had something get messed up with the charging recently, and it was a huge mess for a week. Patients were upset. And eVisit did their best to resolve it. They supported me and did everything that they could. Another thing they worked with me on was that I couldn’t chart, charge, or do anything. But I had many patients to see, so I had to write everything down. The vendor accommodated that, and I appreciated that because I knew it wasn’t what they wanted to do. So they were flexible enough to work with me when there was a very significant problem.”

– CEO/President | Dec. 2025

“eVisit has been an extremely collaborative partner. Their commitment to our collective success has been fantastic. Up to this point, we just have not aligned on timelines and expectations. As we have adjusted our vision and strategy along the way, eVisit has been steadfast in their commitment to delivering a solution, services, and support at a cost that remains highly competitive in the market. What the future holds is still to be decided, but I would recommend eVisit to other organizations seeking strong telehealth partners.”

– Director | Dec. 2025

“eVisit’s executives are amazing. Our organization is not large, but I could contact our CEO and eVisit’s CEO, and I would hear back from eVisit’s CEO way before I would hear back from our CEO. The vendor is responsive, and they love me. And one of their senior VPs is always engaging with me on ways that they can do things better and whether we can do things. They want to understand facilities like ours. If I could rate the vendor above the top of the scale for executive involvement, I would push their score as high as I possibly could.”

– Director | Nov. 2025

“eVisit is extremely responsive. Also, they don’t feel like a vendor. They feel like a partner who we communicate with about our needs and challenges. eVisit is on our side. They really want to solve our problems. We have had to do a lot of workflow changes over the years, and eVisit has pivoted to help us avoid challenges. eVisit has been very cautious and exceptionally careful. When they do things, they make sure they ask us whether those things will affect our business. eVisit understands our needs, and if they don’t understand something, they will keep asking questions until they do.”

– Director | Oct. 2025

ROI and Financial Value of the eVisit Platform

“We have received our money’s worth multiple times over for sure. Our telemedicine numbers aren’t where we want them to be, but that is not eVisit’s fault. When I look at the simple, tangible, financial aspect of what we have been able to get through telemedicine and because we have a consistent platform, we make a lot more than what we pay. eVisit doesn’t nickel-and-dime us. They are helpful anytime I have some kind of contested charge. For example, really early on, something wasn’t explained, and eVisit apologized and didn’t even think about charging us on it.”

– Director | Nov. 2025

“eVisit is continually innovating and pushing the boundaries in their sphere on what they can do and what digital health is. They share that with all of us. They ask for our feedback on things. Anything that another client does that we may find a use case for is offered to us. The vendor delivers on things that were never even promised because they tell us to look at things, but there is no pressure to do any of them. If there is something that they can turn on in our instance, there is no big deal. If something will have a cost, eVisit is very forward with that and tells us that it will be another statement of work (SOW) and will have a price tag attached. Then we talk about that and work through things. If we are integrating multiple things, eVisit will say we should bundle them into one SOW. That will significantly reduce our costs, and we will be able to move forward. eVisit really works to make us feel good about what they are doing and to carry things forward.”

– Director | Nov. 2025

Clinical Workflows and Provider Ease of Use

“For a provider, the system is easy. I still see patients just as well; I click two buttons, and I’m connected. There is nothing worse than trying to click a bunch of buttons to get connected. That is absolutely the easiest process that we have in our EMR. eVisit is incredibly easy to work with. I have found them to be a great resource. I think they seem to understand what our needs are. They have helped us set up workflows and try to implement what we need. I feel like there is an understanding of the needs and the demand, and there is a desire to help us take care of our patients. At the end of the day, our executives will only look for a partner who will help us more effectively take care of patients.”

– VP/Other Executive | Oct. 2025

“eVisit did really well with the initial training. I do all the ongoing training. Realistically, if I needed my customer success manager to step up and do something, I could ask them, and they would jump on and do it. There is not a problem there; there is just not a lot of ongoing training that we need eVisit to do since we are using only the core system. When we go live with a new product, eVisit will work with me to create new workflows and new paths for how things go together. And then they will train and build training guides and stuff. And eVisit has their own knowledge base of what all their clients are doing. So they are exceptional; I just don’t need to use them a lot in that instance.”

– Director | Nov. 2025

Implementation and Ongoing Customer Support

“eVisit is consistent. Our backstory is that we were using the system for remote interpreter services. During the pandemic, they reached out to us and told us that we could use the system for telehealth visits. It didn’t take them days or weeks to do that. To me, that says a lot about eVisit. The vendor wasn’t worried about it. They offered to let us use the system right out of the gate. The vendor said they would deal with contracting later. They just focused on getting us going. When the pandemic hit, it was like someone flipped a switch, but eVisit was there to get us going. They worried about patients first and dealt with contracting later. That was fantastic.”

– Director | Dec. 2025

As these testimonials show, eVisit isn’t just a vendor; we are a dedicated partner in rearchitecting care delivery. Let’s discuss how our enterprise-grade scalability can solve your system’s unique challenges in 2026 and beyond. Contact the eVisit team to learn more.