Capturing Lost Revenue from No-Shows: eVisit Connect

Every provider has been there: a patient gets stuck in traffic, can’t find childcare, abandons a digital waiting room after a long wait, or maybe lacks a reliable broadband connection. Traditionally, this meant a gap in the schedule, a delay in care, or a patient heading to the Emergency Department.

But a cancellation doesn’t have to be a lost cause. By leveraging eVisit Connect, providers can capture lost revenue from no-shows by turning a simple phone call into a high-value entry point for the digital care pathway.

Beyond Simple Dialers: The Gateway Approach

When a patient abandons a video visit or misses an in-person appointment, the best response is to lower the barrier to entry immediately. While many clinicians rely on basic telephony tools just to mask their phone numbers, those “point solutions” often create dead ends. They solve a privacy problem but fail to solve the care coordination problem.

eVisit Connect is designed to meet patients where they are—on their phone—while keeping the interaction tied to the broader health system.

• Privacy with Purpose: Clinicians can call patients while masking personal phone numbers, maintaining professional boundaries.
• Audio-to-Video Escalation: If a patient needs a visual assessment, providers can seamlessly convert a simple audio call into a full video visit.
• Closing the Tech Gap: By using a standard call, you engage patients who aren’t tech-savvy or lack the broadband for complex apps, ensuring they don’t fall through the cracks.

Ending “Point Solution Fatigue”

A major reason cancellations hurt is the administrative “cleanup” required when data lives outside the official record. If a provider uses a standalone dialer, that interaction is often invisible to the rest of the care team.

eVisit Connect integrates directly into your existing EHR via SMART on FHIR, transforming a phone call into a trackable enterprise event:

• Integrated Documentation: Calls are initiated within the patient’s chart, ensuring the history is automatically tracked within the record.
• Enterprise Analytics: Unlike isolated dialers, Connect provides a Command Center view of how and when clinicians are engaging with patients across the entire system.
• Standardized Workflows: One unified platform replaces the “app sprawl” of separate tools for calling, video, and scheduling.

Orchestrating the “Front Door”

By treating the phone call as the start of a coordinated care journey rather than an isolated task, health systems gain cleaner data and better outcomes . eVisit Connect ensures that even a “low-tech” interaction becomes a high-value, enterprise-grade experience that keeps the patient moving forward in their care.