
The Digital Front Door’s Blind Spot: Why the ‘App Gap’ is Costing Health Systems Patients
Healthcare has spent the last decade advancing the “Digital Front Door.” The vision is straightforward: a patient feels a symptom, opens a branded app, and schedules a visit. On paper, it’s the ultimate convenience. But there is a growing realization among health system leaders that this “app-first” strategy has a massive blind spot. What happens […]








