
More Than Two-Way Video: Engineering a Frictionless, End-to-End Patient Journey
For many healthcare delivery systems, digital care remains stuck in its “2.0” phase: a basic, two-way video call that acts as a lesser version of an in-person visit. Even the terminology – “virtual care” or “telehealth” – feels tethered to an earlier, purely ambulatory era. In 2026, treating digital care as just a two-way video […]








