Compass Urgent Care

Providing A Convenient Medical Service In High Demand

“While it’s still new, I think telemedicine will be like texting, Ten years ago, texting was rare. Now everyone does it. The same will be true of telemedicine.”


Dr. Richard Oyler
Compass Urgent Care

Dr. Richard Oyler is one of six physicians handling 553 patients at Compass Urgent Care. Located in Mobile, AL, Compass Urgent Care treats all conditions and ages, from the very old to the very young.

Challenge: 
Handling routine cases the easy way

Dr. Oyler notes that many of his patients come in with minor conditions such as sore throats, sinus infections, rashes, or just the need to refill a prescription. His patients, however, often want to skip the waiting room and get care from the comfort of their own homes.

They also want to see a doctor they know — one who knows them, too. Dr. Oyler and his staff needed a simple and convenient way to deliver care or fill prescriptions for patients that wouldn’t require the patient to travel to the facility.

Solution:
Telemedicine — bringing medicine to the patient via secure videoconferencing

Compass Urgent Care has been in business for 6 years, but wanted to stay on the cutting edge of technology and began looking at several options for telemedicine. Upon consulting with the other physicians, Dr. Oyler adopted eVisit at the end of last November. The decision was based on how easy eVisit is to work with as a company and the software’s ease-of-use for both patients and physicians. Branded eCare at Compass Urgent Care, eVisit helps doctors treat patients with minor ailments that do not require a medical exam or prescription of any type of controlled substance.

Since then, doctors at Compass Urgent Care have treated 242 patients with an average length per visit of only 14 minutes. It costs patients just $49 for the video consultation.

Their needs vary widely. One man simply needed his blood pressure medicine refilled quickly because he was headed on a trip. Another patient had ringworm before and knew it had recurred based on the symptoms — all that was required was a prescription refill. Another woman worked in a carnival and was in a different city every three to four days and needed a new dose of birth control medicine.

One man reported that his son had strep throat and that his throat was starting to hurt, too. He was able to take a picture of his throat and send it to the doctor via eCare to see if he was coming down with the same ailment. All of this is crucial at the height of flu season, which is hitting Alabama hard.

Benefits:
Overwhelmingly positive feedback

People like seeing doctors they know already. That makes them more comfortable, as does the fact that they don’t have to get cleaned up, dressed, and drive to the facility. Dr. Oyler says eCare has received rave reviews. “Everyone who tries it absolutely loves it,” he says. “The feedback has been tremendously positive.”

At Compass Urgent Care, eCare has resulted in nearly $5,500 in incremental revenue in under four months, and Dr. Oyler expects that number to grow. For Dr. Oyler, however, it’s not about the money. Instead, it’s about a far more convenient, practical way to deal with routine medical issues that don’t require doctor visits.

“While it’s still new, I think telemedicine will be like texting,” he says. “Ten years ago, texting was rare. Now everyone does it. The same will be true of telemedicine.”

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