Arkansas Telemedicine Policy, Simplified.

Healthcare legislation is complicated. Let’s clarify a few things.

We strive to keep this information updated and current. It is intended to be an informative guide, and not a comprehensive legal resource. Always consult with your local team of experts and administrators.

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Arkansas Telemedicine Policy

updated October 2019

Arkansas Telemedicine Policy

Arkansas still has a little ways to go to improve their telemedicine policy. Although the state did pass a telemedicine parity law in March 2015, Arkansas places arbitrary limits on patient location and requires an in-person visit to establish a provider-patient relationship.

These barriers aren’t impossible to overcome. They just require dedicated action from physicians and health leaders who are willing to tell policymakers what they need!

State Policy Overview

Private Payers

Additional state telemedicine information

  • Parity Laws

    In April of 2015, Arkansas enacted a telemedicine parity law requiring coverage for telemedicine by Medicaid, private insurance, and state employee health plans. That’s great news for telemedicine advocates!

  • Medicaid

    Arkansas defines telemedicine as “medical services performed via electronic transaction in real time. Telemedicine encounters will not be covered by Medicaid, unless the practitioner and patient are able to see and hear each other live and in real time.

  • Type of Telemedicine Covered

    Arkansas Medicaid reimburses for live video. The state Medicaid program defines telemedicine as “Interactive electronic consultations [that] are physician consultations, ‘face-to-face’ in real time, via two-way electronic data exchange.”

    State employee health plans only cover store-and-forward for diabetic retinopathy screening.

  • Covered Health Services

    Arkansas Medicaid reimburses for the following telemedicine services:


    • Consults
    • Fetal echographs and echocardiography
    • Non-emergency visits in a physician’s office, a clinic or a hospital outpatient department
    • Inpatient hospital visits
    • Federally Qualified Health Centers (FQHC) encounters

    Medicaid covers two visits per patient, per year.

    Arkansas also reimburses for Telepsychiatry services under the Rehabilitative Services for Persons with Mental Illness (RSPMI) program. Check your AR Medicaid manual for more details.

  • Eligible Healthcare Providers

    Arkansas does not have any regulations on eligible providers currently.

  • Online Prescriptions

    In Arkansas, if there’s no existing provider-patient relationship, providers can’t write prescriptions based on an Internet questionnaire, an Internet consult, or a telephone consult. Doctors are not allowed to prescribe a controlled substance (schedules II through V) without establishing a relationship in-person.

  • Informed Patient Consent

    Healthcare professionals must follow applicable state and federal laws, rules and regulations for informed consent.

  • Cross-State Telemedicine Licensing

    Arkansas has not yet joined the Interstate Medical Licensure Compact that would more easily allow out-of-state providers to treat Arkansas patients via telemedicine.

    Currently, any provider doing telemedicine with AR patients has to have an Arkansas medical license.

  • Restrictions on Locations

    Arkansas Medicaid requires the patient to be at an eligible originating site:

    • In-patient or non-emergency hospital
    • Physician office or clinic
    • Ambulatory surgical center
    • FQHC; or
    • Emergency department.


  • Other Restrictions

    Patients must be in a physician’s office or a hospital.

  • Reimbursement Rates

    Arkansas requires private payers to reimburse for live video telemedicine services at the same rate as services provided in-person.

  • Helpful Resources

Additional resources to help you get started.

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