Frequently Asked Questions about eVisit
Yes. We built eVisit specifically for that purpose. Most telehealth vendors are also healthcare providers, with direct-to-consumer offerings that compete for your patients. eVisit isn’t a healthcare provider. Our solution enables you to deliver virtual and hybrid care to your patients using your network of clinicians.
Since eVisit’s birth in 2015, the platform has been used by physicians in over 50 specialties. These include: cardiology, dermatology, dietitian services, emergency medicine, endocrinology, family practice, gastroenterology, hematology/oncology, internal medicine, mental health services and psychiatry, nephrology, neurology, OB/GYN, occupational health, orthopedics, pediatrics, primary care, urology, and many more.
Yes. eVisit works seamlessly to return all patient and visit information back into your system of record for centralized storage, auditing, and compliance considerations. With eVisit, you can automatically exchange visit summaries, patient chart histories, treatment plans, continuity of care documents, X-rays, patient notes, educational materials, and much more to and from your EHR or EMR.
Yes. We maintain the highest standards of security to ensure that all patient data is safely secured and adheres to all HIPAA requirements.
Since its founding in 2015, eVisit has helped more than 200 healthcare organizations, including the largest systems in the nation, innovate and succeed in today’s changing healthcare market. These include AdventHealth, Banner Health, Clarkson Medical Group, Concentra Health Services, Envision Healthcare, Texas Health Resources, and many others.
a. We built—and continue to develop—the eVisit platform to answer the complex needs of clinicians, care teams, and administrators at large hospitals and healthcare systems. With eVisit, you get a partner dedicated to helping you achieve your broad business goals with workflows designed for your unique care delivery strategy. We also help you execute on the patient experience you want to deliver, with satisfaction rates as high as 98% and a 42% higher adoption rate than the industry average.
a. Yes. eVisit’s waiting room enables administrators and care teams to: prioritize care with a full view of scheduled or waiting patients, including chief complaint and demographics; efficiently get the context needed to deliver care thanks to full integration with your EHR; manage the patient experience and gather additional information when necessary; and send invites directly to family members, specialists, interpreters, and others.
a. Yes. Powered by Infermedica, our optional symptom checker enhances the efficiency of telehealth providers by enabling front-end, early symptom assessment to help guide patients to the right care at the right place. This greatly reduces the burden on administrative staff and care teams while giving the patient peace of mind knowing that they’ll be seen by the most appropriate provider, whether it’s the first one available or their trusted primary care doctor or family practitioner.
Can patients schedule a visit on the eVisit platform with a preferred physician at a preferred time?
Yes. And we make it easy for administrative staff, too. Whether using eVisit’s built-in tools or integrating your favorite scheduling software, updating provider availability is as easy as clicking and dragging providers into available or recurring time slots.
a. Yes. It’s great when patients self-schedule, but that’s not always possible. The eVisit platform helps you schedule patients based on their preferences, immediate needs, and your care teams’ capacity.
Yes. eVisit’s powerful and intuitive tools allow providers to invite others to a visit, even if it’s already in progress. In fact, this is one of the great advantages of telehealth over in-person care; family members, interpreters, social workers, and specialists can be invited with just a few clicks.
a. Yes. Forget copying and pasting video conference links into patient emails. Because eVisit integrates with your preferred EHR, administrators can use the data in your system to send invites to existing patients or create records for new ones when scheduling a visit.
a. Some of most common conditions treated using the eVisit platform include: allergies, anxiety and depression, arthritic pain, asthma, bronchitis, cold and flu, diarrhea, erectile dysfunction, insect bites, pharyngitis, pink eye, rashes, respiratory infections, sinusitis, skin inflammation, sore throat, sports injuries, sprains and strains, urinary tract infections, and vomiting. Whether your physicians are diagnosing a medical condition with a new patient or checking in following an operation, the eVisit platform can be configured to the workflows you’re already familiar with.
The short answer is no. Through many discussions with malpractice providers, we’ve found that as long as a pre-existing relationship occurs between the healthcare provider and patient, no additional malpractice insurance is needed. We encourage all customers to contact their malpractice provider to ensure that their current coverage is sufficient.
a. eVisit’s proprietary analytics tool, eAnalyze, is regarded as the most robust business intelligence solution in the telehealth industry. With eAnalyze, you can compare top performers to recognize care delivery champions, expand your market presence, establish best practices, and maximize revenue. Its intuitive interface allows you to easily filter by specialty, location, and other factors to learn about wait times, visit lengths, and satisfaction ratings to discover which groups are performing best and which could use a little extra help. You can also use eAnalyze to reveal patient behavior, preferences, and expectations so you can adapt to a rapidly changing healthcare market.
Our pricing is as configurable as our platform. We look at what you need, what it takes to support your workflows, and the visit capacity you require.