Customer Success

We’ll make sure virtual care delivers everything you expect.

Our dedicated team of virtual care experts has helped hundreds of healthcare organizations succeed. We’ll do the same for you, from implementation to adoption and support.

Implementation designed for speed.

The faster you implement virtual care, the sooner you see return on your investment. Our three-phase implementation plan ensures you’re live as quickly as possible, and our customer success team makes sure it all goes smoothly.

Implementation Overview

Phase 1
Web Application Live

  • Workflow Planning
  • Hardware and Network Testing
  • Train the Trainer
  • Readiness Testing
  • Go Live

Phase 2
Custom Branded
Applications Live

  • Preparation
  • Create Apple iOS App
  • Create Android App
  • Adoption Support
  • Go Live

Phase 3
Integrations Live

  • Build and Configure
  • Workflow Setup and Testing
  • Training
  • Readiness Assessment
  • Full Deployment

A customized success plan that helps you achieve your business goals.

Our experts will take your organization’s unique virtual care objectives —new patient revenue, reduced avoidable ED visits, anything — and create a customized success plan for how to achieve them.

We train your trainers.

Virtual care implementation succeeds only if your providers embrace it. Our trainers work with your trainers so they have the know how, how-tos, and best practices they need to get your team up to speed.

Support for everyone, whatever their role.

Your virtual care platform is used by people in all sorts of roles — physicians, patients, admin folks. We support them all with resources and help, including a help center, knowledgebase, toll-free phone support, and available 24/7 phone support.

Deliver convenient virtual care that’s standardized across your system.

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