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[Complimentary Guide] Gartner 2020 Market Guide for Virtual Care Solutions Cites Five Critical Capabilities When Selecting Solution

Gartner is the world’s leading research and advisory firm and a trusted advisor and objective resource to 14,000 enterprises in 100-plus countries. The company’s healthcare practice helps thousands of hospitals and health systems drive innovation across a range of areas, including virtual care. So, we were beyond thrilled when we learned that eVisit has been identified — among the sea of hundreds of firms — as a Representative Vendor in the Gartner 2020 Market Guide for Virtual Care Solutions report, published Oct. 26.

eVisit is included as a Representative Vendor based on its support of the delivery of high-quality clinical care; its improvements in patient access and convenience; reduction of the cost of delivery care; and enablement of healthcare providers to attract and retain patients.

The report also noted that over the next 12 months, healthcare leaders, like you, will be looking to invest in new virtual care capabilities to address new and emerging use cases. As this Gartner report is a valuable resource to help CIOs and healthcare leaders of large health systems develop their virtual care strategy and inform their procurement process and vendor selection for virtual care solutions, we are offering this complimentary report.

Some key call-outs from the Gartner report we’d like to share here are: 

  • A clear definition of Virtual Care solutions, which “enable delivery of care where the clinician is not in the same physical location as the patient, either synchronously (that is, in real-time) or asynchronously.”
  • Identification of five critical capabilities for virtual care solutions:
  1. “Clinician experience
  2. Patient experience
  3. Artificial intelligence
  4. Information capture for billing and reporting
  5. Modular, open solutions.”
  • According to Gartner, “As COVID-19 hit, healthcare providers turned to their EHR vendors to rapidly scale virtual care capabilities, with most EHRs coming up short.”

  • Healthcare providers are moving from their initial fragmented and tactical implementations of virtual care solutions in response to COVID-19 to long-term enterprise-wide strategic approaches to virtual care. 

  • Avoid investment into point solutions that lack integration capabilities to ensure your investments into virtual care solutions are responsive to the needs of the patient and support evolving use cases, changing clinical needs and new business requirements. In your vendor evaluations, prioritize modularity of solutions and availability of APIs to enable composable application experiences.

  • Moving forward, the availability of open APIs and SDKs for developers enables healthcare providers, or other vendors, to leverage the foundational strengths of these platforms as a component of larger virtual care offerings.

  • Be mindful that the market is currently highly fragmented and there is great variation in terms of solution capabilities and cost. Attempting to retrofit an existing solution to a new use case may not be the cheapest, or most effective option.

Bret Larson Headshot

Out of hundreds of telehealth companies, we are thrilled to be included as a Representative Vendor in the Gartner 2020 Market Guide for Virtual Care Solutions. The eVisit Virtual Care platform was built as an end-to-end enterprise-grade solution to enable geographically focused virtual care for hospitals and health systems. We are helping hundreds of organizations – including the largest systems in the nation – to simplify healthcare delivery to everyoneeverywhere.
-Bret Larsen, virtual care strategist and our CEO and co-founder. 

As you set your virtual care strategy — or reset it — we know useful tools like this Gartner report can help.

Download to your complimentary Gartner 2020 Market Guide for Virtual Care Solutions report here.

Learn more about the eVisit Virtual Care platform at


About the Author

Mardi Larson is eVisit’s Director of Content Marketing. She started out her career in technology in the High-Performance Computing industry at Cray Research and since then has worked for B2B and B2C mature and start-up brands and business across a range of marketing and communications roles.  She heads a team with a goal of helping put the eVisit brand on the national map and shedding light on its unique differentiation in the marketplace including its purpose-built flexible technology designed to meet a range of clinic workflows and integration needs, as well as the eVisit’s consultative approach helping the largest health systems meet their goals in virtual patient care. Mardi’s career profile can be found at LinkedIn.  

Gartner, “Market Guide for Virtual Care Solutions,” Sharon Hakkennes, Pooja Singh, 26 October 2020. 

Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact.

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